Refund policy
Return & Exchange Policy
At Wearport, we care about your little ones and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. Return & Exchange Eligibility
You may request a return or exchange if:
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The item is unused, unwashed, and in original condition
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All original tags and packaging are intact
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The return request is made within 7 days of delivery
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The item is not damaged due to misuse
For hygiene reasons, certain items (such as undergarments, socks, or clearance items) may not be eligible for return or exchange.
2. Damaged or Incorrect Items
If you receive:
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A damaged item
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A defective product
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The wrong size or wrong item
Please contact us within 48 hours of delivery with clear pictures and your order number. We will arrange a replacement or refund after verification.
3. Exchange Policy
We offer exchanges for:
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Size issues
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Color changes (subject to availability)
Exchange requests must be made within 7 days of receiving your order.
If the requested size or item is unavailable, you may:
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Choose another product of equal value
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Pay the difference for a higher-priced item
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Receive store credit (if applicable)
4. Refund Policy
Refunds are processed only if:
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The item is out of stock for exchange
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The product received was defective and no replacement is available
Refunds will be processed via the original payment method within 5–10 business days after approval.
Shipping charges are non-refundable unless the error was from our side.
5. Return Shipping
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Customers are responsible for return shipping costs unless the mistake was from Wearport.
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We recommend using a trackable shipping service.
6. How to Request a Return
To start a return or exchange:
📩 Email us at: support@wearport.com
📦 Mention your Order Number
📸 Attach clear pictures (if applicable)
Our team will guide you through the next steps.
Thank you for choosing Wearport – Where Comfort Meets Style for Little Stars! ✨